EpicASSURE™ FAQs

Explore our comprehensive FAQ section to find answers to your queries about our EPIC solutions and services. Whether you're interested in our software offerings or need support for your IT needs, we have you covered.

  • What is EpicASSURE™?

    EpicASSURE™ is a comprehensive, user-friendly insurance processing software designed to streamline administration, underwriting, claims, and client services. It’s tailored for the Caribbean market, supporting all major insurance classes (motor, property, travel, employee benefits, etc.).

  • How does EpicASSURE™ improve efficiency?

    The software automates payment calculations, reduces manual errors, and speeds up workflows with features like renewal email notifications, direct carrier data exchange, and document management—saving time and boosting productivity.

  • Can EpicASSURE™ integrate with existing systems like Underwriter™?

    Yes! EpicASSURE™ seamlessly communicates with insurance carriers using platforms like Underwriter™, allowing effortless transfer of new business documents and claims—no manual paperwork needed.

  • Is EpicASSURE™ accessible on mobile devices?

    Absolutely. Its web portal lets agents and policyholders access policy details, request quotes, and check statuses from any device (PC, Mac, tablet, or smartphone).



  • How does the renewal notification feature work?

    EpicASSURE™ sends automated email reminders for pending renewals, ensuring no deadlines are missed—a game-changer for agencies handling high transaction volumes.



  • Does EpicASSURE™ help cut operational costs?

    Yes! By digitizing document storage, eliminating paper-based processes, and reducing manual data entry, it slashes overhead costs and improves profit margins.



  • What insurance classes does the Caribbean Edition support?

    It covers motor, property, liability, travel, employee benefits, and more—all tailored to regional regulations and market needs.



  • Can clients manage their policies online?

    Policyholders can log in via the web portal to view policy statuses, request quotes, and access basic services 24/7, enhancing customer satisfaction.



  • Is training provided for new users?

    Yes! EpicASSURE™ offers onboarding support and training resources to ensure your team maximizes the software’s capabilities from day one.



  • How secure is client data in EpicASSURE™?

    Security is a top priority. The system uses encrypted data storage and strict access controls to protect sensitive client and policy information.



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