Epic IT Outsourcing FAQs

Explore our comprehensive FAQ section to find answers to your queries about our EPIC solutions and services. Whether you're interested in our software offerings or need support for your IT needs, we have you covered.

  • Q1. What IT outsourcing services does Epic offer?

    We provide end-to-end IT outsourcing, including:

    • IT Infrastructure Management (networks, servers, security)
    • User Support (helpdesk, troubleshooting)
    • Vendor Management (contracts, project oversight)
    • Server & Cloud Management (monitoring, patches, audits)
    • Dedicated Onsite/Remote Staff (Platinum, Gold, Silver plans)

  • Q2. Do you specialize in any industries?

    While we serve all sectors, we have deep expertise in cloud-based insurance report generation and regulated industries.



  • Q3. What’s your experience level?

    With 75+ combined years in IT, we’ve managed complex infrastructures for diverse clients.



  • Q4. What’s included in IT Infrastructure Management?

    We handle:

    • Network devices (routers, firewalls, switches)
    • Hardware (servers, desktops)
    • Business applications (troubleshooting, updates)
    • User support (approved devices/systems)

  • Q5. How do you ensure system security?

    Through audits, patches, access controls, and compliance with GDPR/HIPAA where applicable.





  • Q6. What are your support hours?

    Standard: 7:00 AM–6:00 PM. 24/7 support is available for Platinum-tier clients.




  • Q7. How does your Vendor Management service work?

    We:

    • Select and negotiate with vendors on your behalf.
    • Monitor performance to avoid project failures.
    • Reduce costs through expert oversight.


  • Q8. What does Server Management include?

    • Real-time monitoring (disk space, CPU usage).
    • Security patches and bug fixes.
    • Network availability alerts.
    • Architecture audits for optimization.

  • Q9. What’s the difference between Platinum, Gold, and Silver plans?

    • Platinum: Dedicated onsite staff managing entire IT infrastructure.
    • Gold: Flexible onsite days (e.g., 2–3 days/week) + remote support.
    • Silver: Pay-as-you-go (hourly or 40-hour blocks) for specific issues.

  • Q10. Can I switch plans later?

    Yes! We adjust based on your evolving needs.





  • Q11. How quickly can an Epic staffer start onsite?

    After a 1-week onboarding to understand your systems and roles.


  • Q12. Is outsourcing cheaper than an in-house IT team?

    Typically yes—you save on:

    • Salaries, benefits, and training.
    • Vendor mismanagement costs.
    • Downtime (our proactive monitoring prevents outages).

  • Q13. What’s the pricing model?

    • Platinum/Gold: Monthly fixed fee.
    • Silver: Hourly rate or 40-hour blocks (discounted, valid 180 days).

  • Q14. Why do I need an IT audit?

    To:

    • Identify security gaps.
    • Ensure regulatory compliance (e.g., insurance reporting laws).
    • Optimize infrastructure costs.

  • Q15. Can you help with cloud migration for insurance reports?

    Absolutely! We specialize in secure, compliant transitions to cloud platforms.



  • Q16. How do we begin outsourcing with Epic?

    • Free initial audit to assess needs.
    • Choose a plan (Platinum/Gold/Silver).
    • Onboard your dedicated team.

  • Q17. Do you offer trial periods?

    Yes—we can start with a Silver plan for short-term evaluation.



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